When you’re caring for your patients and running your practice from day to day, legal protection may not be at the front of your mind, but there are steps you can take to protect yourself and your practice from litigation.
Over the years of interviewing, hiring, and training staff, I realized that there are some technicians who are just adequate. They were for the most part reliable, usually made good decisions, and did their job adequately. Nothing more. I also noticed there were other technicians who were superstars.
Do you spend time wondering why employees no-show or resign? Do you think about how employee retention and turnover affects your bottom line? Today’s employees leave jobs for reasons other than just compensation and benefits, and tend to leave managers/co-workers than actual companies. Owners should provide vision, empowerment, empathy, motivation, teamwork, fun, and incentives so employees feel they have an ownership in the business.
Keeping your staff happy while pushing them to be better takes time and work outside of your busy schedule. By properly training and incentivizing your staff, you will see a return in better performance.