I like to describe my practice as “concierge like.” We are all familiar with the concept of MD VIP practices. They require patients to pay a flat fee to be part of the practice’s patient base, and, in return, the patient has free access to his physician at any time.
Point-of-care (POC) diagnostic laboratory testing is not common in eye care. This is not due to any lack of clinical need—it is rather the result of a lack of specific tests known to demonstrate diagnostic and/or treatment relevance to the optometrist and a general resistance to adopting new diagnostic technologies.
How can your office avoid spending a lot of staff time on patient vision care plan questions and better ensure that you get paid? We asked optometrists on ODs on Facebook and ODwire how they handle this common problem.