patients

6 tips to address, survive one-star online reviewsIf you have not yet received a bad review, it is coming. It is only a matter of time. Have you Googled your practice recently? Anyone with a smartphone, social media account, or an email account can go online and rant about anything—including your practice.
Building trust with patients builds the practice
Building trust with patients builds the practiceCreating a positive first impression is more than a significant factor during our patients’ first contact with our practices, which is almost always via a telephone call. During the initial conversation, our soon-to-be patients are faced with a fundamental decision—are they comfortable with what they perceive as our practices’ personality? Is it a good fit?
Dealing with unhappy patients at your practice
Dealing with unhappy patients at your practiceTami L. Hagemeyer, ABOC, FNAO, discusses dealing with unhappy patients, how to diffuse the situation, and maintaining patient loyalty.
How precision medicine is improving patient lives: Real examplesAn expert at the Precision Medicine World Conference shared cancer patient perspectives on the importance of immuno-oncology and breakthrough targeted therapies and how they have extended their lives.
How bundled payments really do workOne study shows that the way Medicare is paying for joint replacements is saving millions of dollars annually and keeping patients satisfied, too.
How to prevent no-shows in your practice
How to prevent no-shows in your practiceNo-shows and cancellations are an annoying part of any optometry practice. They are disruptive and costly, but mostly they are rude.
How providers, payers, employers should be fighting obesityBy addressing the root problem of obesity with structured programs, providers can help patients lose weight and very possibly avoid expensive chronic illnesses as a result. Employers and payers should incentivize healthy weight by paying for obesity care and treatment, potentially reaping substantial savings in the long term.
Are we relying too heavily on HCAHPS?How to really understand patient experience and improve outcomes. Here are five tips to help you create a culture of excellence.
Five ways effective teams transform healthcareEffective teams transform patient and caregiver experience by building trust and meeting goals. Here are five ways how.
Doctors understand patients’ IPF concernsA new survey of over 400 pulmonologists from 10 countries found that 88% of pulmonologists believe a delay in the diagnosis of idiopathic pulmonary fibrosis negatively impacts patients.