patient satisfaction

Patient engagement and diagnosis: bridging the communication gapEngaging patients and using plain language is one of the most effective ways to improve communication with patients, and therefore reduce the likelihood of malpractice incidents.
United Airlines fiasco should be a healthcare wakeup call
United Airlines fiasco should be a healthcare wakeup callThe forcible removal of a passenger from the United Airlines flight has reminded flyers of their general dissatisfaction with the airline industry. Perhaps surprisingly, it should also be a stern warning to physicians
How to hold a physician open house the right wayThinking of holding an open house to introduce your new practice, welcome a new physician or tell the community about a new service or treatment you’re offering? You may be on the right track.
When should doctors be slower to dismiss?While medical offices typically have good cause to dismiss patients who are violent or abusive, doctors and healthcare attorneys say they should be (and generally are) more circumspect in other types of frustrating but ultimately resolvable situations.
The right and wrong ways to dismiss patientsWhile physicians should be circumspect about “firing” patients in most types of cases, they are well within their bounds to dismiss patients who are violent, verbally abusive or use their trusted doctor-patient relationship to feed drug addictions.
How to use scribes to get off the computer and in front of patientsElectronic health records (EHR) have the ability to transform the current healthcare system into a place of efficiently executed, high-quality, and patient-centered medicine, but only if physicians know how to use these systems to their maximum potential.
Why physicians must step up, address social determinants of healthA growing movement argues physicians must address the economic and social forces behind patient health
Should physicians share their notes with patients?
Should physicians share their notes with patients?How allowing patients to read notes can strengthen the bond for a physician.
Reflections on medicine from a duly registered and certified curmudgeonSo much garbage. So little time.
Poll: Few consumers trust health orgs, pharmaA new report has troubling findings for payers, providers, and technology companies. Here are the key takeaways, and reactions from experts.