Published by

iTech is a quarterly supplement with hand-picked related articles and resources, dedicated to the interests of ophthalmic technicians.


March 2017
In this issue of iTech:

  • My refractive journey as surgeon and patient
  • How to instill eye drops and avoid contamination
  • Help your patients out of their optical comfort zone

Previous Issues


4 steps to care for ophthalmic instrumentsProper care and handling of ophthalmic instruments is essential in decreasing the risk of healthcare-acquired infections.
10 tips to become a super techTake a walk through a busy eye clinic. You will see technicians moving rapidly from one highly technical task to the next. In order to comply with increasingly stringent federal requirements and regulations, technicians are required to take on greater responsibilities requiring larger skill sets than ever before.
How to create a happy patient
How to create a happy patientEver thought about conducting a practice-wide communication audit? Before you begin, it is important that everyone understand that this means taking a hard look at communication failures. The process can begin with documenting patient complaints.
Identifying malignant eyelid tumors
Identifying malignant eyelid tumorsMalignant eyelid tumors can lead to significant ocular and visual morbidity. They present in varied histologic types. An understanding of the clinical features of common malignant eyelid tumors can be helpful in earlier diagnosis and could lead to less ocular morbidity.
How patient satisfaction affects businessAbout 10 years ago, hospitals and clinics began rebuilding their relationships with patients. Two of the often-heard buzz words that began to arise were customer service and customer appreciation.
How techs should handle ocular emergencies
How techs should handle ocular emergenciesWhen a patient experiencing an ocular emergency walks through the door, it is vital that every member of the team knows what to do in order to save the patient’s sight—and in some cases, his life. (Editor's note: This article contains some graphic images of ocular trauma that may be disturbing to some readers.)
Clinic safety: Incidents, medication, consentThere is a very common misconception that abounds in most clinics regarding safety and who is responsible for clinic/patient safety. Staff often feels that clinic safety is a management problem—not their concern.
It’s all fun and games with pediatric patientsThe pediatric eye exam differs greatly from the adult eye exam—children are more than just tiny adults. To further that point, the whole dynamic of the exam is different because you are really interviewing and interacting with the family and not just the patient. In the pediatric arena, the family becomes your patient.
Treating the aging eyeIn the aging eye, accommodation decreases; the crystalline lens yellows, hardens, and eventually opacifies; and systemic diseases such as arthritis, thyroid disease, cancer, diabetes, atherosclerosis, and high blood pressure take their toll on the eye. In addition, cognitive and functional limitations affect the aged.
Top-paying states for ophthalmic techsDoes your state make the list?