HCAHPS survey
Three Ways to Harness Consumer Feedback at Healthcare Organizations
March 01, 2018By Dave Kriesand
Healthcare organizations need a democratic approach to customer experience. Consider these three questions to maximize customer feedback.
September 04, 2017By Aine Cryts
Hospitals innovatively improve the patient experience as the industry shifts to value-based care.
5 Tips to improve your HCAHPS scores
November 03, 2016
Data measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is increasingly important. Learn five ways technology can help you positively influence these metrics.Are we relying too heavily on HCAHPS?
November 02, 2016By William Maples MD
How to really understand patient experience and improve outcomes. Here are five tips to help you create a culture of excellence.Four things executives need to know to combat rising drug spend
August 15, 2016By Julie Rubin PharmD BCPS
Executives need to ask themselves four key questions to mitigate the negative impact of rising drug costs.Physician review websites: The good, the bad, and the technology
April 21, 2016By Brian A. Levine MD MS FACOG
You do have some control over what's being said about you on the web.Pharmacist interventions help boost patient-satisfaction scores
June 10, 2015By Monica Shah PharmD
When clinical pharmacists spend time talking with patients, the positive feedback goes up.