Dianna Graves

‘What is it with these people?’After being in the field for 35 years, I still wonder, “What is it with these people?” Here are a few other examples of what I learned from those instances.
Who’s really running your practice: you or your staff?To run a successful practice, managers must be able to discipline behavior that doesn’t align with company procedures, even when it may be uncomfortable.
Clinic staff often creates its own chaos through behaviorManagers can teach staff many skills but often the most difficult lesson for employees to learn is they need to be aware of the chaos they consciously or unconsciously create.
‘Like’ it or not, it’s the talk of the clinicNowhere does it state in staff contracts that they have to like everyone, but they will work together professionally and kindly.