customer service

Four ways to embrace patient consumerismHere’s how health systems can provide patients with ways to improve their overall financial experience as the frustration around high-deductible health plans continue to encourage patient consumerism.
Glasses and contact lenses: Have they become a commodity?Sell the best thing you have going for you—you.
The Top 10 Best Pharmacy Customers
The Top 10 Best Pharmacy CustomersSometimes customers are people too.
How to Deal with Your Worst Customers
How to Deal with Your Worst CustomersAll pharmacists have faced a bad situation with a customer. Here are some tactics for  turning it around—and what to do when you can’t. 
If Your Patients are Grumpy on Sundays and Happy on Thursdays, That May be Usual
If Your Patients are Grumpy on Sundays and Happy on Thursdays, That May be UsualIf your patients are grumpy on Sundays and happy on Thursdays, you may not be alone.
Handling patients who want you to adjust glasses purchased onlineGone are those simple days when nearly all patients purchased glasses from their eye doctors’ offices. Online eyewear vendors have exploded onto the scene, and the fallout includes the doctor/patient relationship.
How to effectively handle dispensary complaintsHaving a clear understanding of expectations from optical dispensary consumers is key to being able to resolve complaints.
How your practice can learn from successful companies
How your practice can learn from successful companiesAn optometric practice is a business just like any other business where the same rules apply—revenues minus expenses equals profit. Too many times we borrow ideas from mediocre businesses, practices, and people.
Practice Innovators: Building for success
Practice Innovators: Building for successIn this Practice Innovators profile, Medical Economics looks at how John Kulin, DO, makes customer service an important part of treating patients.
We’re here to serve you – really!Make it easy for patients to use and love your practice by prioritizing the patient experience and see repeat business, referrals, and revenue grow.