customer satisfaction

How to Deal with Your Worst Customers
How to Deal with Your Worst CustomersAll pharmacists have faced a bad situation with a customer. Here are some tactics for  turning it around—and what to do when you can’t. 
When Going the Extra Mile isn’t Enough
When Going the Extra Mile isn’t EnoughWhat do you do about the customer who is never satisfied?
If Your Patients are Grumpy on Sundays and Happy on Thursdays, That May be Usual
If Your Patients are Grumpy on Sundays and Happy on Thursdays, That May be UsualIf your patients are grumpy on Sundays and happy on Thursdays, you may not be alone.
Handling patients who want you to adjust glasses purchased onlineGone are those simple days when nearly all patients purchased glasses from their eye doctors’ offices. Online eyewear vendors have exploded onto the scene, and the fallout includes the doctor/patient relationship.
How your practice can learn from successful companies
How your practice can learn from successful companiesAn optometric practice is a business just like any other business where the same rules apply—revenues minus expenses equals profit. Too many times we borrow ideas from mediocre businesses, practices, and people.
Practice Innovators: Building for success
Practice Innovators: Building for successIn this Practice Innovators profile, Medical Economics looks at how John Kulin, DO, makes customer service an important part of treating patients.
New study says consumers more satisfied with health plansHealth plans focused on communicating more effectively with their members got good news from the J.D. Power 2015 Member Health Plan Study, which showed a 17 point bump in satisfaction in the areas of information and communication.
Medical Mutual of Ohio's loyalty program rewards local buyingRecognizing the potential impact of customer loyalty programs on local economies, Medical Mutual of Ohio has rolled out a program that rewards employees for 'buying local.'
The growing importance of patient satisfaction and first call resolutionProviding first-call resolution through a healthcare plan's call center is critical to customer satisfaction.
How patients perceive your practiceMany of the traditional descriptions we use for areas of our practices have become outdated. As things change in our practices, we tend to force new methods and techniques into old categories.