consumerism

Seven ways health execs can prepare for the futureSeven ways health execs can prepare for the future.
Four priorities your health plan must embrace to thrive in the future
Four priorities your health plan must embrace to thrive in the futureHealth plans of the future will focus on consumers: designing products, care and services to support improved health.
Step up your social media: Learn from one health plan’s successStephen Rioseco, of Horizon BCBSNJ, tells Managed Healthcare Executive how his health plan fully capitalizes on the power of social media for customer service.
Four member experience technologies your health plan should be usingTechnology experts predict that more health plans will take advantage of consumer engagement technologies in 2017.
Top four healthcare industry changes to watch in 2017
Top four healthcare industry changes to watch in 2017In order to survive as a managed care organization, it’s important to stay on top of policy changes and reimbursement trends.
Top managed care trends to watch in 2017Here’s what managed healthcare executives should keep an eye on moving into the new year.
As consumerism grows, payers must capitalize on open enrollmentMost Americans have health insurance today, but according to new research from Xerox, only three out of 10 are very confident that their current health plan is the best fit for their family.
Six ways health plans address consumer pain pointsConsumers want more, and it’s time to deliver. Here’s how health insurers can retain current members and attract new ones.
Five ways health plans can ‘personalize’ the member experienceHere are five ways to use big data and predictive analytics to get insights about members and create a personalized member experience.
Opinion: What to know about CMS hospital Star RatingsA survey from Vizient of CMS previews reports from member hospitals. Here are the findings.