The key to understanding consumer-centric healthcareFor over a decade, we have seen the steady rise of consumerism in healthcare. Far more than an emerging trend, it is now something that will dramatically alter the U.S. healthcare delivery system...for the better.
Six ways health plans address consumer pain pointsConsumers want more, and it’s time to deliver. Here’s how health insurers can retain current members and attract new ones.
Five ways health plans can ‘personalize’ the member experienceHere are five ways to use big data and predictive analytics to get insights about members and create a personalized member experience.
Five ways to better prepare for open enrollmentHow approaching the open-enrollment process with a customer-centric mindset promotes member retention.