Four member experience technologies your health plan should be using February 23, 2017 By Donna Marbury Technology experts predict that more health plans will take advantage of consumer engagement technologies in 2017. Get your plan members to shop around for less-expensive care December 29, 2016 By Judy Packer-Tursman Some health plans are finding success with a new program that rewards patients for seeking out cheaper care. Six ways health plans address consumer pain points October 13, 2016 By Judy Packer-Tursman Consumers want more, and it’s time to deliver. Here’s how health insurers can retain current members and attract new ones. Generational differences in health plan, provider preferences May 17, 2016 By Kelly Rakowski A recent survey reveals how generational differences affect consumers’ health plan and provider preferences and selections. What health plans should do during open enrollment season November 19, 2015 By David Rauch As health insurers become increasingly more proactive and personalized in their interactions with individuals, they increase their ability to improve the cost and quality of healthcare while building loyalty in a competitive market. Ten ways plans must change to meet consumer demands November 02, 2015 By Karen Appold As healthcare consumerism gains momentum, health plans need to change their offerings to keep up with consumer demands. Consumers use alternative health coverage sources September 02, 2015 By Tracey Walker Americans are spending more time evaluating their insurance options, and more Americans are considering different sources. Eight ways to retain high-deductible members High-deductible plans are often used by relatively healthy people with a small chance of exceeding the plan's annual deductible. These individuals have little loyalty to their plans. Here are eight ways health plans can create "stickiness" to keep members happy. Google changes health search rules Consumers searching for health information on Google will now see results from Mayo Clinic in a feature box at the top of the return screen.