Resource for Physicians | Doctor-Patient Relationship

Editor's Choice

Overall Runner-up: What are you reading? Ask patients more than medical questions

The author asks a patient what he's reading and begins a brief friendship that has forever affected his patient care. The patient proves that there is more to people than meets the eye and reminds the doctor that even in the darkest of patients, there is hope.

LATEST ARTICLES

Patient relationships trump online reviews

At the heart of most online complaints are patients who feel they haven't been heard, and the best solution is to develop personal relationships. Unfortunately, sometimes that's easier said than done. Here's how one Washington, D.C. doctor did it.

The value of surveying your patients

Getting a high patient satisfaction rating can do more than boost your pride or impress patients looking you up online. In some cases, it can lead to money in your pocket.

Damage control on physician-rating sites

Patients don't just tell a few friends when they have a bad experience; they tell the whole world now. Luckily, you can take several steps to avoid poor reviews or deal with them once they appear.

How satisfaction surveys changed my approach

Tying compensation—or continued employment—to Press Ganey scores may improve patient satisfaction but not medical care. One physician shares how she has kept her job without becoming a slave to the surveys.

7 steps to managing angry patients

All physicians—and their employees—know them: patients who react negatively at the slightest provocation. The RAPSAND technique is one key to raise logic as a defense against hostility.