Physician Working Conditions and the Effects on Medical Practice - An interview with Phillip Miller, Vice President, Corporate Communications for Merritt Hawkins Group and AMN Healthcare -
Physician Working Conditions and the Effects on Medical PracticeAn interview with Phillip Miller, Vice President, Corporate Communications for Merritt Hawkins Group and AMN Healthcare

As VP with the nation’s largest physician recruiting firm, Phillip Miller deals with the daily realities of physicians seeking employment. Mr Miller has authored several books on current conditions in American medicine, initiated the "Country Doctor of the Year Award," and cited in dozens of publications and media outlets latest of which is Physicians In Their Own Words: 12,000 Physicians Reveal Their Thoughts on Medical Practice in America (2010). Mr Miller discusses the reasons behind the projected shortage of physicians in the United States in this interview with ModernMedicine’s Richard Reece, MD.

What’s going on in American health care? Give us a sense of physician morale and mindsets.

Well, we just did a book on this subject, Physicians In Their Own Words: 12,000 Physicians Reveal Their Thoughts on Medical Practice in America (2010), based on a survey conducted for The Physicians Foundation. The book is based on written comments submitted by practicing physicians. It provides a compelling snapshot on the state of the union of the medical profession.

What does that snapshot tell us?

There’s a lot of angst and demoralization. The main reasons are the eroding autonomy over how doctors practice and the economies of what they are paid. There’s a disconnect between the type of people who go into medicine—basically the upper 5% of college classes who are self-motivated , diligent, and work very hard—and the realities once they get into the workforce, where they find others telling them how to practice and what they can earn. This has undermined professional status and satisfaction.

Has this angst and feeling of helplessness contributed to the doctor shortage?

It has, but not in ways you might expect. There are still people applying to medical school. But numbers are down over peak years. Students still go into medicine for the right reasons—to take care of people and to create the bond of the physician-patient relationship. The most important thing about being a doctor is the positive impact you can have on your patients’ lives.

The difficulty arises once they have gone through all those years of training and begin practice. They find the medical practice environment interrupts their dreams and disrupts patient relationships. At that point, physicians become disaffected with the profession, more so than they were in the past. In the past, you worked hard, 24/7; the idea that you ought to have set hours and a controlled life style didn’t exist.

What is the main problem with medicine today?

It’s a question of overall man hours. We have the same number of doctors we had in the mid-80s. The supply has been maintained, but the number of man hours is eroding. Doctors are less committed to working long hours. Instead of being independent business owners and controllers of their own fate, they tend to think like employees, and many of them are literarily employees of hospitals or medical groups. This state of affairs reduces the commitment and number of man hours available.

You speak of man hours. But half of medical school graduates are now women, who, on average, work about 20% fewer hours and retire earlier than men. Younger doctors are more protective of their time as well.

That’s a significant contributor to fewer doctor hours. In addition to that, you have an evolving mindset among doctors about what medicine is or ought to be. The first questions we hear now are “What are my hours?” “What’s the call schedule?” “How many vacation days do I have?”

They are now more committed to life style issues. This has its pluses and minuses. There ought to be a balance between work hours and private hours. The current balance is shortening physician availability.

This also impacts on the choice of specialties, does it not? Medical students are aware specialists make more money and work shorter hours.

We have a saying: Younger doctors are taking the ROAD to success—Radiology, Ophthalmology, Anesthesiology, and Dermatology—all high paying specialties with set hours. It contributes to the fact that over 50% of primary care residents are now internationally trained graduates.

Of all practicing physicians today, 25% are foreign-born or -trained. US grads are not going into primary care. In some specialties, the number of foreign graduates is even higher—anesthesiology, 28%; cardiology, 31%; gastroenterology, 27%; hospitalists, 40%; nephrology, 40%; and urology, 31%.

What can doctors do in the face of politicians and policy wonks who seem to be saying “Medicine is too important to be left to doctors?”

In the last go-around, when Hillary Clinton had her task force of over 500 folks to decide what to do about health care, there was not a single practicing doctor participating. That psychology is still in place. It’s odd—we have this resource of highly trained physicians. It’s puzzling that you would systematically go about removing their autonomy, ability to use their judgment, and undermining their morale. It would seem we would want a dynamic profession, but we seem to be working diligently in the opposite direction.

Do you have any specific observations on this matter?

One, doctors are now voting with their feet and getting out of private independent practice and becoming employees, mostly of hospitals, and turning over their autonomy to their employers.

Two, others are turning their backs on third-party payers and opening up concierge practices. We are going to see a lot more of this when the economy stabilizes. That will further erode access at the same time we are talking about opening the system to millions of more people.

Three, a lot more doctors will be practicing locum tenens. They are becoming more mobile and getting out of private practice.

Four, when the economy rebounds, you are going to see a lot more doctors retiring or getting into nonclinical roles, particularly in management.

I smell a political crisis brewing out there as 78 million baby boomers start entering the Medicare rolls and as many as 30 million more people become insured. Who is going to care for these folks?

It’s going to be a whole new world, the implications of which haven’t sunk in yet. People are aware we have this doctor shortage, but nothing serious is being done about it. We will have longer wait times. We will push down the care chain to mid-level providers. We will just have to find a way to shift the work away from physicians.

Richard L. Reece, MD, is the former Editor in Chief of Minnesota Medicine and Physician Practice Options and the author of 9 books on the health care system and managed care, including Innovation-Driven Health Care: 36 Key Innovations, and his most recent book, Obama, Doctors, and Health Reform (iUniverse), in which he explores what physician mindsets, patient concerns, the US culture, and our system’s complexities portend for reform. This book is available at iUniverse.com, amazon.com, and barnesandnoble.com.

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Comments from our Readers
 Posted 2010-05-14 12:14:00.0
I'm a psychiatrisrwith over 35 years of solo private practice. I work over 70 hours a week. 10 of those hours are devoted to completing paper-work for insurnce companies so that my patients can either continue on medication they've taken and has proven effective or trying to get medication that we believe will prove more beneficial than what they are taking. Under Medicare D these insurance companies have an incentive to not pay for medication - their rofit margin. The federal government must provide oversight to prevent this type of abuse. This could improve patient care and reduce my frustration!
 Posted 2010-05-14 12:45:37.0
I acknowledge the changes in the Health Care environment and their impact on practice preferences and settings as well as a trend towards changing hours for physicians. However, physicians still work very very hard. In my specialty, Infectious Diseases, many private physicians are on call every 2nd -3rd weekend and have 2 weeks vacation per year. This is after 5 years of postgraduate training that involved an average of 60-90 hours per week. The salary infectious diseases physicians make is mostly between 200 - 300 K. When we talk about "life style issues" we have to put the working hours and the salary in perspective with other professions who 1) train shorter and 2) have less professional responsibilities. Most physicians are very committed to the profession and their "calling". However, they are human beings as well and need a life outside the hospital to be able to take optimal care of their patients. Another question is whether american medicine uses the available physicians in the best way. I trained in Europe before coming to the US. Much of the hospital and office based medicine in my home country (Germany) involves a far lower number of consultative services and referrals. Nevertheless, most European countries have moved towards shorter working hours and emphasize that extreme hours and little rest does not improve safety or outcomes of patient care. Additionally, the field of medicine is much more complex than 20 or 30 years ago and it requires more time to keep up with new developments.
 Posted 2010-05-14 13:07:16.0
Ditto the crappy prior authorizations! I'm an Internist at a FQHC. The lousy medicaid HMOs won't pay for Chantix. I guess they'd rather pay for cardiac bypass or chemotherapy! I was here for two hours last night doing PAs. Then there is the entitled attitude of the patients. The fatties the smokers the drug seekers. And our boss is a military CEO who does NOT care about the well being of the providers..only the Bottom Line
 Posted 2010-05-14 13:07:38.0
Ditto the crappy prior authorizations! I'm an Internist at a FQHC. The lousy medicaid HMOs won't pay for Chantix. I guess they'd rather pay for cardiac bypass or chemotherapy! I was here for two hours last night doing PAs. Then there is the entitled attitude of the patients. The fatties the smokers the drug seekers. And our boss is a military CEO who does NOT care about the well being of the providers..only the Bottom Line
 Posted 2010-05-14 13:28:25.0
In my profession as a licensed clinical psychologist I have seen a great eroding of compensation and care. I have been practicing for over 16 years and now am compensated less than when I first was licensed. This is practically unheard of in any other professional role. To get a doctorate at a major university in psychology was extremely competitive with 6-30 students accepted each year in most programs. Then to be license eligible to practice psychology took an additional two years at least of clinical internships. As managed health care has taken over unpaid paperwork and fees for additional requirements for practicing professionals have gone up and compensation has gone down. At the same time less trained, lower degree health care workers are being approved in more and more states to where the level of education for our health care workers is going down over time. In essence, we as a society are discouraging many of our brightest students NOT to go into doctoral level professions that require the longest years of schooling by not paying them well and creating working conditions that are difficult without appropriate compensation. Students with bachelors degrees in business are often throughout their careers making salaries and benefits 4-20 times higher or more than these hard working doctoral students. If we continue this trend none of us will feel comfortable leaving our healthcare decisions in the hands of the people we ultimately have left in our healthcare system. Most of our best and brightest will have been discouraged from entering healthcare and instead will be working against the rest of us in the financial and business sectors where much of the trend has been to create profits at any cost for a few at the expense of many. Heaven help us.
 Posted 2010-05-14 18:51:18.0
I graduated in 1981. 15 ears ago I came to my present company making $120,000. 15 Years later I am making $150,000, 25% increase over 15 years, about 1.5% a year, much less than inflation/cost of living rises. I still make a good income, I am comfortable. But When I was a Kid, doctors owned the biggest houses in town and drove the best cars. And they got RESPECT, and people deferred to them in the market and at the cleaners and all. Right when I finished med school was about the last time nurses got up and gave the doctor on rounds thair chair at the nurses desk. Why am I rambling? there used to be many perks with the job. I can take the non competative pay. I can live with a boss. I really don't need the praise and respect. But wait, why did I go into this then? there are multiple losses, and multiple annoyances. And then, the killer is, the bankers and lawyers don't ever think about getting sued, damaging their reputation, dissapointing themselves and their family, and being stessed out for 5 years then being left with PTSD from the malpractice process. 'The People' are only going to get back from us, what they put in.
 Posted 2010-05-14 19:14:42.0
I can only voice a stong agreement with what this article says. Not only for physicians, but fot all of the health care field we are seeing some of the worse practices ever. But through this,I remain very puzzled about the silence of the vast majority of physicians during the heatlh care debates. Except for a few comments here and there, physicians, and it seems virtually all of those in the health care fields, remained silent. This was the moment to change a system, to encourage it to become healthy and to not allow it to collaspe because of a few who are virtually stealing all of the money. In some sence, physicians, and all who practice health care, have themselves to blame. The public would have listened to them, and they could have helped save the most important elements of the bill instead of allowing it to be compromised out of effectiveness.
 Posted 2010-05-14 19:33:07.0
although medical student view radiologists as highly paid and therefore a great specialty, it has declined since i entered the specialty forty years ago. imagers work longer hours than most doctors. for example, it is not unusual for a radiologist to work 8-5 or 6 with a lunch on the run, as well as week ends. some provide night coverage prior to night hawk service or outside of such service. very few doctors in other specialties have office hours of 8-5 M-F. Further, this time is spent working with little time for researching cases or coffee breaks. while some groups have long vacation times, this is not universal and contributes to the work load of those left behind. visits from clinicians are tempered by the realization that time spent with them is time for unread films to "pile up." radiology is a great specialty, but its attractiveness has waned in my opinion due to the increased and often thoughtless imaging requests.
 Posted 2010-05-14 23:56:11.0
The US public will get what they and their politicians are willing to pay for. The explanation for the shortages is very simple - the stress and hassle of being a PCP is not adequately compensated to motivate sufficiently qualified US graduates to want to do the job. Market forces apparently rule in most other fields of life but no healthcare. This is idiotic because a well educated well motivated and large enough primary care workforce + tort reform would help cut costs across the whole system. More Mid Levels just leads to more referrals and diagnolstic testing. You cannot rely in international grads to plug the gap - many I know are leaving the US and going elsewhere.
 Posted 2010-05-15 16:16:30.0
I agree with the VP. Physicians (and other highly educated healthcare providers) are going to continue to be pushed out and privileges handed to progressively less qualified, less educated providers. I am a physician (psychiatrist) and have seen this with both psychotherapy and pharmacotherapy. I am restricted to 15-minute med checks and discouraged from performing psychotherapy (which I am fully qualified to perform) and have to refer complex psychopathology to "counselors" who though valuable are not suited or qualified to treat many of these cases. It is shocking that our culture/country for the first time is retreating on education. "We want you to go to school for years [14 thousand hours in my case], we want your special skills, but we do not want to compensate you or allow you to spend too much time with patients or with how healthcare is delivered. But if you could just sign off on the paperwork, mental status evaluations, medication prescriptions and legal documents completed by others, we would be very grateful." This has been a tragic precedent, which will not serve our citizens well now or in the future. We made a big mistake keeping many of our qualified students from entering medicine (turning away a significant portion of applicants who were lost to other fields) and not sorting out tort reform to combat an egregious medico-legal environment.
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