Dr. Spear owns a multi-location group practice with his wife Dr. Katie Gilbert Spear in Pensacola, FL. Dr. Spear is commander of the 919th Special Operations Medical Squadron at Duke Field in Florida and chairman of the American Academy of Optometry Exhibits Committee. He consults for Alcon and Vision Source.
The recent announcement that 1-800 Contacts has partnered with online eye exam provider Opternative to offer consumers eye exams online has rocked the optometry community. What can we learn from this announcement, and what should we do?
I have two kids in college, and up until last year, they never showed an interest in becoming an optometrist. Like many of you, I had them work in the offices doing all the glamour jobs—licking recall stamps, counting frames, taking out trash, cleaning baseboards, and many of the other jobs that often cause a revolt of paid employees.
I hear a lot of talk about having a culture of service in the office. I know of some offices that are truly remarkable in their service culture. These offices have patterned themselves after Nordstrom, Ritz-Carlton, or other noted service culture mainstays.
Super Bowl 50 is in the books, and the Denver Broncos and Peyton Manning are the Super Bowl champions! What a storybook ending for Manning and the Broncos. Not all of our practices will ride off into the sunset with a world championship, but there are many lessons we can learn from the Super Bowl.
Over the past few years, we have seen rapid change in health care and specifically in eye care. Unfortunately, changes are often slower than the demand or need, and we often have mediocre results at best.