Walgreens and CVS pharmacy chains are aggressively developing primary care venues within their stores. Their approaches are similar yet different, although the underlying strategy is the same for both.
There is a primary care crisis in the United States. We know it because patients only get 8-12 minutes with their primary care physician (PCP) who interrupts them within about 18 seconds and never fully listens to them. Patients are sent for tests, given a prescription or referred to the specialist even though the PCP could—with more time—have figured out the problem without a test, prescription or referral.
American healthcare delivery is seriously dysfunctional. It takes patients about three weeks to get a doctor’s appointment, they sit in the waiting room for a long time, get 10 to 12 minutes with the doctor and then have a hefty deductible and/or copay despite paying handsomely for insurance.